Questions shops ask

Digitizing is the work of turning artwork into a stitch file a machine can sew. Someone plots the stitch types, order, density, underlay, and trims so the design runs clean on your fabric and placement. The result is a file such as DST, not an image. More on digitizing.

Every order includes DST. If you name the machine, the matching PES, EXP, or JEF file is included at no extra charge. Tell us the format when you order.

A JPEG is a picture. A DST is a set of stitch instructions: where the needle goes, in what order, and at what density. Changing the file extension does not create those instructions. The design has to be punched by hand. Why a JPEG is not a DST.

Send a complete order (artwork plus size, placement, fabric, and format) by the end of your day, US Eastern. Our overnight team works while you sleep, so you can sew the file in the morning. Same-day rush is +50%: if the complete order is in by 10am US Eastern, the file goes out the same US business day. If a rush order misses the 10am ET cutoff, it goes out overnight instead and you are not charged the +50%.

One fix is free after you sew a sample. That covers sew-quality adjustments on the file you approved. A second structural change (a new size over 30%, a new fabric, or new artwork) is a new line on the menu.

No. We digitize. You sew. We do not sell, sew, or ship shirts, caps, patches, or any other garment.

Yes. If you name Madeira or Isacord, the run sheet and preview follow that chart. If you are not sure, say so and we will note a standard chart on the run sheet.

Pay by card or bank transfer via Wise, in US dollars. We send a Wise payment request with the quote. For new shops, the file is released after payment. Net terms are available only after the third paid order. There is no checkout on this site.

Yes. 3D puff is quoted per design, because letter height, cap style, and foam thickness all change the work. Send the art and we confirm a price before we start.

It goes out on the overnight path instead and is ready the next morning, and you are not charged the +50% rush fee. Rush is only charged when the file goes out the same US business day.

We reply and ask before anyone starts punching. The overnight clock starts when the order is complete: artwork, finished width, placement, fabric, and format.