How it works
Four steps, one email thread, and a file waiting for you in the morning.
Send the art and four specs
Finished width, placement, fabric or garment, and machine format. Send it by the end of your day, US Eastern.
Get a fixed price
We confirm the menu price before anyone starts punching. No mid-job surprises.
Receive the file in the morning
Our overnight team works while you sleep. You get the stitch file, a preview PNG, and a run sheet.
Sew it. One fix is free.
Sew a sample. If it needs an adjustment, reply and we fix the file once at no charge.
A complete order
The overnight clock starts when the order is complete. That means the artwork plus four specs:
- Artwork: a vector (AI, EPS, SVG), a PDF, or a clean PNG
- Finished width in inches, as it should sew
- Placement: left chest, cap, jacket back, or other
- Garment or fabric: pique polo, structured cap, fleece, twill, and so on
- Machine format: DST, PES, EXP, JEF, or tell us the machine
- Thread brand if you care: Madeira or Isacord
Flagged before punching: lettering under about 1/4 inch tall, photo-real faces, and “just auto-convert this JPEG.” We tell you first, then suggest a size or a simpler version.
Not sure what counts as good artwork? Read what to send a digitizer.
What you get back
The stitch file
DST on every order, plus PES, EXP, or JEF when you name your machine. No extra charge for the format.
A preview PNG
A stitch preview so you can check the shape, colors, and lettering before the hoop goes on.
A run sheet
Thread colors in sew order, stitch count, and finished size. Matched to Madeira or Isacord if you name one.
The overnight path
Send the complete order by the end of your day, US Eastern. Our overnight team works while you sleep, and the file is in your inbox when you open the shop. New shops pay first, by card or bank transfer via Wise, and the file is released after payment.
Same-day rush is +50%. If the complete order is in by 10am ET, the file goes out the same US business day. Otherwise it follows the overnight path. Rush details.
The free fix
Sew a sample on the real garment. If something needs adjusting (a gap, a lean, a fill that pulls), reply with a photo and we fix the file once at no charge.
A structural change is a new line on the menu: a new size more than 30% different, a new fabric, or new artwork. Questions? See the FAQ. Real sew-outs will be on the samples page.
Ready to send a file?
Send the art and the specs tonight. Sew it in the morning.
Or email your logo to orders@getstitchdesk.com