Terms of service
Plain-English terms for ordering stitch files from Stitch Desk.
These terms cover embroidery digitizing orders placed with Stitch Desk. If an email we send you about a specific order says something more specific, that email controls for that order. Questions: orders@getstitchdesk.com.
What we do
We digitize artwork into stitch files. You sew. We do not sell, sew, or ship shirts, caps, patches, or any other garment.
Prices and payment
Prices are the fixed menu on our pricing page, in US dollars. 3D puff is quoted per design. We confirm the price by email before work starts. You pay by card or bank transfer via Wise. New shops pay first, and the file is released after payment. Net terms are available only after your third paid order.
What you receive
Each order includes a DST file, plus PES, EXP, or JEF when you name your machine, a preview PNG, and a run sheet with thread colors, stitch count, and finished size. Files are delivered by email.
Timing and rush
A complete order (artwork, finished width, placement, fabric or garment, and machine format) sent by the end of your day, US Eastern, is ready the next morning. Same-day rush is +50% when the complete order is in by 10am ET. If a rush order misses the 10am ET cutoff, it goes out overnight instead and you are not charged the +50%. If an order is missing a spec, we ask, and timing starts once it is complete.
One free fix
After you sew a sample, one fix is free. It covers sew-quality adjustments to the file you approved. A structural change (a new size more than 30% different, a new fabric, or new artwork) is a new line on the menu.
Your artwork
By sending artwork, you confirm that you own it or have permission to have it embroidered. We may refuse artwork we believe infringes someone else’s rights.
Refunds
If we cannot deliver a working file after the free fix, we refund what you paid for that file.
Limit of liability
Sew results also depend on the machine, hooping, backing, thread, needle, and fabric, which we do not control. Our total liability for any order is limited to the amount you paid for that order.
Contact
Email orders@getstitchdesk.com. See also our privacy policy.